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Following the information that Flybe have ceased all operations and gone into administration, we wish to make clear what steps can be found to policyholders.
The Civil Aviation Authority are stating that clients mustn’t go to the airport as any Flybe flights won’t be working. Please see the hyperlink to the CAA web site under for extra info:
If in case you have booked with an ATOL holder (package deal vacation)
If in case you have booked flights or a visit which incorporates flights with a journey agency that holds an ATOL (Air Journey Organisers Licence) and obtained affirmation that you’re ATOL protected, the journey agency is chargeable for your flight preparations and should both make various flights accessible for you in order that your journey can proceed or present a full refund. In case you are overseas, it ought to make preparations to convey you residence on the finish of your journey. We advise you contact the ATOL journey agency for extra info on this.
Direct reserving with Flybe
When you booked instantly with Flybe and paid by bank card you could be protected below Part 75 of the Credit score Client Act 1974 and due to this fact you must contact your card issuer to learn how to get a refund. When you paid by debit or cost card you might be able to make a declare below the Cost Again guidelines of your card supplier so we advocate contacting them.
When you booked via an Airline Ticket Agent
When you booked your ticket via an airline ticket agent, you must communicate to the agent within the first occasion; they could have offered you with journey insurance coverage that features Scheduled Airline Failure Insurance coverage (SAFI) or taken out their very own SAFI cowl which can allow them to both refund or cowl the price of a brand new ticket to get you residence if you’re already overseas.
Scheduled Airline Failure Insurance coverage (SAFI)
Whereas a lot of our insurance policies embrace both Scheduled Airline Failure Insurance coverage (SAFI) or Finish Provider Failure Insurance coverage (ESFI) as normal, or as an non-compulsory extension, which incorporates cowl for the Monetary Failure of both the Airline or different Finish Provider there are some insurance policies which do no have this cowl so we’d ask you to examine your coverage wording rigorously.
In case your coverage does embrace both SAFI or ESFI yow will discover particulars on find out how to submit a declare in your coverage wording. Please observe within the first occasion you can be anticipated to confer with your financial institution or bank card supplier as defined above. In case you are unsuccessful then please get hold of refusal affirmation as a part of your declare.
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