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Greater than 1,000 clients encountered hassle with Citi’s cellular app and web site Friday morning, based on reviews on social media.
Drawback reviews at outage monitoring platform Downdetector spiked at greater than 1,340 round 9:50 a.m., then fell to 213 a half-hour later. About half the complaints had been associated to on-line login, with 40% of customers complaning about the cellular app login and greater than 10% reporting on-line banking login points, the location indicated.
“We’re conscious of a technical problem that’s impacting a restricted variety of clients, and we’re engaged on a decision now,” a Citi consultant mentioned in an e-mail despatched to ThinkAdvisor shortly earlier than midday.
Downdetector customers indicated they’d acquired access-blocked messages when making an attempt to log in.
On X, previously Twitter, customers indicated the Citi app was down and its web site not working correctly.
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