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Following the information that quite a few easyJet and Tui flights have been cancelled, we want to make clear what steps can be found to policyholders.
Because of this information, we’re experiencing a excessive quantity of calls and our traces might go down intermittently.
Within the first occasion, PLEASE CONTACT the airline
Yow will discover info on switching to a different flight, acquiring a voucher or a full refund by visiting their web sites, right here
http://www.easyjet.com/en/assist/boarding-and-flying/delays-and-cancellations
https://www.tui.co.uk/locations/faq/changes-and-cancellations?catId=265&subcatId=267&docId=
You probably have booked with an ATOL holder (bundle vacation)
You probably have booked flights or a visit which incorporates flights with a journey agency that holds an ATOL (Air Journey Organisers Licence) and acquired affirmation that you’re ATOL protected, the journey agency is accountable for your flight preparations and should both make different flights accessible for you in order that your journey can proceed or present a full refund. If you’re overseas, it ought to make preparations to deliver you house on the finish of your journey. We propose you contact the ATOL journey agency for extra info on this.
Direct reserving with the airline
In the event you booked straight utilizing a bank card and require a refund you might be protected below Part 75 of the Credit score Client Act 1974 and due to this fact it’s best to contact your card issuer to learn the way to get a refund. In the event you paid by debit or cost card you could possibly make a declare below the Cost Again guidelines of your card supplier so we suggest contacting them.
In the event you booked by means of an Airline Ticket Agent
In the event you booked your ticket by means of an airline ticket agent, it’s best to communicate to the agent within the first occasion.
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