Humbly Assured Seasonal Buyer Assist Specialist

About Us and Why We’re Hiring

We’re YNAB (“why-nab”), a monetary training firm with a budgeting app. We educate 4 Guidelines that create a brand new relationship with cash—one the place you like the way you spend and rejoice the way you save. For greater than a decade, individuals have been utilizing YNAB after which telling their buddies what a distinction it has made of their lives. Try our neighborhood on Fb, TikTok, or Reddit (actually!), or learn a few of our app opinions, and also you’ll see what we imply. We love constructing one thing that has an enormous constructive affect on individuals’s lives, and we’ve got a powerful training ecosystem that features reside lessons, to not point out stellar help (if we do say so ourselves!).

Talking of our superior help group, January is our busiest month! We obtain 1000’s of messages from skilled and new YNABers who wish to have a superb begin to the brand new 12 months. So, we’re searching for tech-savvy, pleasant, Seasonal Buyer Assist Specialists to assist make that occur. It is a non permanent, part-time (23-30 hours per week paid at $18 USD per hour), distant place starting early November 2023 and ending mid-February 2024. If you happen to’re identified for being real, proactive, and a transparent communicator, we wish to hear from you!

We have now one overarching requirement with regards to becoming a member of our group—even briefly: our unique Core Values Manifesto has to actually click on with you. If you happen to’re nodding emphatically whereas studying it, you’ll most likely match proper in!

Necessities (these are actual, precise necessities)

• Willingness to make use of and study YNAB
• Glorious written English
• You’re accessible to work our required schedule:
• A complete of 23-30 hours per week, starting November 6, 2023 and ending mid-February 2024.
• Your weekly hours will probably be cut up throughout 4-8 hour shifts for 4-5 days per week, and every week you’ll must work a Saturday or Sunday.
• Please notice that though we’re totally distant, we do have some location restrictions for this non permanent function—we are able to solely rent individuals who reside both:
• Within the U.S., in one of many following states: Arizona, Arkansas, California,  Colorado, Connecticut, District of Columbia, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Montana, Nevada, New Hampshire, New Jersey, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, Tennessee, Texas, Utah, Vermont, Virginia, Washington, Wisconsin.
• OR, in a rustic that’s not the U.S. or the UK.

A Little Bit Extra About Us:

We reside our Core Values on daily basis at YNAB, and we imply it after we say we’re an equal alternative employer. We consider {that a} variety of backgrounds, talents, beliefs, and experiences is vital to our success, and we’re captivated with making a welcoming, supportive, and collaborative setting for all staff. All are inspired to use as we proceed to develop a sensible, hard-working, and numerous group that loves working collectively to construct one thing that issues.

We additionally work actually arduous, collectively, to make working at YNAB a tremendous expertise, and we’re (humbly) proud to have acquired a lot of Fortune’s “excellent spot to work” awards during the last a number of years. We have now a group filled with actually distinctive individuals—the type you’ll be excited to work with. We’d like to inform you about a number of of them!

Dela (she/her/hers) is our onboarding group chief and will probably be your supervisor throughout your time at YNAB. She and a talented crew of trainers and consultants will educate, information, and help you, making certain you are feeling assured every day. You’ll have a lot of alternatives for questions, suggestions, and celebration!

Your group of fellow seasonal help specialists will seemingly be a number of the greatest individuals you’ve ever labored with. You’ll get to know people from throughout the globe and study with them by collaboration.

The help group will probably be your friends, and also you’ll have alternatives to each have enjoyable with and study from them.

All of us can’t wait to satisfy and study from you, too!

Now again to you, our new Seasonal Buyer Assist Specialist…

You’re smitten by becoming a member of our devoted help group. You’ll assist us reply each message in a approach that’s pleasant, well timed, and correct.

You’ll be the face of YNAB. We’ll educate you the best way to reply the questions YNABers most frequently ask. You’ll really feel assured even in your first dialog!

You don’t thoughts answering the identical query many occasions in a single shift. Every new buyer is an opportunity to brighten somebody’s day!

You have got a knack for swift transitions, switching between matters with grace.

You exceed expectations even when your reply isn’t what the shopper hoped for. You may artfully mix directness and friendliness in a single sentence.

You understand that pace of response is vital. And, you steadiness pace with accuracy and giving a customized expertise each time.

You self-manage properly, realizing your contributions affect the entire group. You frequently pursue progress and connection for your self and your group.

You might be humble in realizing what you don’t but know and also you search assist when it’s wanted. You retain an open thoughts and invite suggestions.

You’re keen on taking that one little further step past what’s anticipated. You’re artistic in that approach and revel in delighting others.

You’re who we’re searching for if you happen to:

• Can decide to a set schedule of 4-5 work days per week (together with at the least one Saturday or Sunday) for a complete of between 23-30 hours per week (with shifts between 4 and eight hours)
• Have a dependable laptop computer or pc you should use for YNAB work (a pill or Chromebook received’t fairly lower it for a number of the applications we use)
• Are a productive and impartial self-manager who can meet the efficiency expectations set by your supervisor
• Are thought of a wonderful communicator in written English
• Are digitally fluent, which implies you’re snug studying and navigating a number of applications directly and making use of your curiosity to study new programs and troubleshoot technical points
• Can embody YNAB’s values in your interactions with clients and your teammates—and perceive that each help response is an expression of the YNAB tradition and model
• Worth excellence and steady enchancment—on the similar time
• Are curious and revel in making an attempt stuff you haven’t finished earlier than
• Can tactfully ship troublesome information and get a thanks for it (you’re that good!)
• Aren’t afraid to ask questions and are available to each one-on-one together with your supervisor with matters to debate
• Love brightening somebody’s day!

A Day within the Life:

Immediately, you’re scheduled for a 5 hour shift. You understand that about 75% of your day will probably be invested in delighting clients and about 25% will probably be invested in private progress and group connection.

Earlier than you bounce into what we name the “queue” to answer YNABers, you begin by checking for updates. Any bulletins or modifications? Any candy emojis to put down in celebration of a teammate’s success?

When you’re caught up, you shut Slack to attenuate distractions and head into the queue. You set your self to Accessible and get routed conversations one after the other. Some are chats with YNABers, and others emails. Some are reside, some asynchronous. Some are new and a few are ongoing conversations. You reply with care to every one, otherwise you move it alongside to consultants. When a query is difficult otherwise you really feel uncertain, you realize a educated group is there to help you.

As you’re employed within the queue, you drink loads of water and take breaks. After your first stretch break, you start to see replies from people you wrote to earlier in your shift. You chat reside with them and wrap up conversations with open points. As you go, you get a lot of thanks from YNABers whose lives you’re impacting for the higher.

Outdoors of the queue, you analysis our data base and advertising and marketing web site to stage up your studying. You speak about what you found throughout an impromptu hangout with teammates. And, you share current trip pics! (So enjoyable!)

Immediately you even have your weekly one-on-one assembly together with your supervisor. You hop on a video name along with her and may’t wait to speak a few new podcast you’re obsessive about! After catching up, you test in in your objectives and get teaching on difficult conversations.

Earlier than you realize it your work day is over! You say goodbye to your group in Slack, change your Slack standing, and do some fast planning for tomorrow. Happy, you shut your laptop computer and transfer on with the remainder of your day.

How one can Apply

• Apply under by 11:59pm ET on Saturday September 30, 2023.
• Connect a PDF cowl letter. In your cowl letter, please:
• Introduce your self and clarify why you’d be an amazing match. (Please restrict this to 1 web page at most.)
• Then, on a brand new web page, please reply these questions:
• What attracted you to this place? (This isn’t about what attracted you to the software program.)
• What’s your secret to nice buyer help?
• Inform us a few time you needed to study one thing new to excel at your job.
• Have you ever ever made a mistake in dealing with a buyer problem? What did you study?
• What hours of the day be just right for you? What days of the week are off limits?
• We want seasonal staff who can work from November 6, 2023 by mid-February 2024. Do you may have any day without work wants throughout this era?

• Connect a PDF resume.
• Although we all know it’s customary in some areas, we’d desire it if you happen to didn’t share a headshot wherever in your software supplies. Thanks!

We’ll ship you a affirmation e-mail when you apply. Please add that e-mail deal with to your protected sender listing to make sure future emails from us come by. (If you happen to don’t obtain it, test your promotions inbox, junk folder, or any filters you might have arrange.)

Our aim is to make the recruitment and hiring course of as accessible as attainable. If we may help you with an accessibility want, e-mail us at [email protected] and point out within the topic line that you just’re making use of for the Seasonal Buyer Assist function. (Please notice that we are able to solely reply to messages associated to lodging.)

We’re excited to listen to from you!

P.S. Please remember that whereas we’ve traditionally stored a bunch of seasonal help specialists past the preliminary seasonal time interval, this 12 months we don’t intend to transform any non permanent contracts into everlasting ones. You may anticipate this function to final a most of 16 weeks.