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About Us and Why We’re Hiring
We’re YNAB (“why-nab”), a monetary schooling firm with a budgeting app. We educate 4 Guidelines that create a brand new relationship with cash—one the place you’re keen on the way you spend and have fun the way you save. For greater than a decade, folks have been utilizing YNAB after which telling their associates what a distinction it has made of their lives. Take a look at our neighborhood on Fb, TikTok, or Reddit (actually!), or learn a few of our app opinions, and also you’ll see what we imply. We love constructing one thing that has an enormous optimistic influence on folks’s lives, and we’ve a powerful schooling ecosystem that features stay courses, to not point out stellar help (if we do say so ourselves!).
Talking of our superior help workforce, January is our busiest month! We obtain hundreds of messages from skilled and new YNABers who need to have a superb begin to the brand new yr. So, we’re searching for tech-savvy, pleasant, Seasonal Buyer Help Specialists to assist make that occur. It is a short-term, part-time (23-30 hours per week paid at $18 USD per hour), distant place starting early November 2023 and ending mid-February 2024. When you’re recognized for being real, proactive, and a transparent communicator, we need to hear from you!
We have now one overarching requirement in relation to becoming a member of our workforce—even briefly: our authentic Core Values Manifesto has to actually click on with you. When you’re nodding emphatically whereas studying it, you’ll in all probability match proper in!
Necessities (these are actual, precise necessities)
- Willingness to make use of and be taught YNAB
- Glorious written English
- You’re accessible to work our required schedule:
- A complete of 23-30 hours per week, starting November 6, 2023 and ending mid-February 2024.
- Your weekly hours shall be cut up throughout 4-8 hour shifts for 4-5 days per week, and every week you’ll must work a Saturday or Sunday.
- Please be aware that though we’re absolutely distant, we do have some location restrictions for this short-term position—we are able to solely rent individuals who stay both:
- Within the U.S., in one of many following states: Arizona, Arkansas, California, Colorado, Connecticut, District of Columbia, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Montana, Nevada, New Hampshire, New Jersey, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, Tennessee, Texas, Utah, Vermont, Virginia, Washington, Wisconsin.
- OR, in a rustic that’s not the U.S. or the UK.
A Little Bit Extra About Us:
We stay our Core Values day by day at YNAB, and we imply it once we say we’re an equal alternative employer. We consider {that a} range of backgrounds, talents, beliefs, and experiences is important to our success, and we’re keen about making a welcoming, supportive, and collaborative surroundings for all staff. All are inspired to use as we proceed to develop a sensible, hard-working, and numerous workforce that loves working collectively to construct one thing that issues.
We additionally work actually laborious, collectively, to make working at YNAB an incredible expertise, and we’re (humbly) proud to have obtained a lot of Fortune’s “excellent spot to work” awards over the past a number of years. We have now a workforce filled with really distinctive folks—the type you’ll be excited to work with. We’d like to inform you about a couple of of them!
Dela (she/her/hers) is our onboarding workforce chief and shall be your supervisor throughout your time at YNAB. She and a talented crew of trainers and specialists will educate, information, and help you, guaranteeing you are feeling assured every day. You’ll have a lot of alternatives for questions, suggestions, and celebration!
Your workforce of fellow seasonal help specialists will possible be a few of the finest folks you’ve ever labored with. You’ll get to know of us from throughout the globe and be taught with them by collaboration.
The help workforce shall be your friends, and also you’ll have alternatives to each have enjoyable with and be taught from them.
All of us can’t wait to satisfy and be taught from you, too!
Now again to you, our new Seasonal Buyer Help Specialist…
You’re captivated with becoming a member of our devoted help workforce. You’ll assist us reply each message in a manner that’s pleasant, well timed, and correct.
You’ll be the face of YNAB. We’ll educate you how one can reply the questions YNABers most frequently ask. You’ll really feel assured even in your first dialog!
You don’t thoughts answering the identical query many occasions in a single shift. Every new buyer is an opportunity to brighten somebody’s day!
You may have a knack for swift transitions, switching between subjects with grace.
You exceed expectations even when your reply isn’t what the shopper hoped for. You may artfully mix directness and friendliness in a single sentence.
You already know that velocity of response is vital. And, you stability velocity with accuracy and giving a personalised expertise each time.
You self-manage effectively, understanding your contributions influence the entire workforce. You regularly pursue progress and connection for your self and your workforce.
You might be humble in understanding what you don’t but know and also you search assist when it’s wanted. You retain an open thoughts and invite suggestions.
You like taking that one little additional step past what’s anticipated. You’re inventive in that manner and luxuriate in delighting others.
You’re who we’re searching for if you happen to:
- Can decide to a set schedule of 4-5 work days per week (together with at the very least one Saturday or Sunday) for a complete of between 23-30 hours per week (with shifts between 4 and eight hours)
- Have a dependable laptop computer or pc you should use for YNAB work (a pill or Chromebook gained’t fairly reduce it for a few of the applications we use)
- Are a productive and impartial self-manager who can meet the efficiency expectations set by your supervisor
- Are thought of a superb communicator in written English
- Are digitally fluent, which suggests you’re snug studying and navigating a number of applications without delay and making use of your curiosity to be taught new methods and troubleshoot technical points
- Can embody YNAB’s values in your interactions with prospects and your teammates—and perceive that each help response is an expression of the YNAB tradition and model
- Worth excellence and steady enchancment—on the identical time
- Are curious and luxuriate in making an attempt stuff you haven’t accomplished earlier than
- Can tactfully ship tough information and get a thanks for it (you’re that good!)
- Aren’t afraid to ask questions and are available to each one-on-one together with your supervisor with subjects to debate
- Love brightening somebody’s day!
A Day within the Life:
In the present day, you’re scheduled for a 5 hour shift. You already know that about 75% of your day shall be invested in delighting prospects and about 25% shall be invested in private progress and workforce connection.
Earlier than you soar into what we name the “queue” to answer YNABers, you begin by checking for updates. Any bulletins or modifications? Any candy emojis to put down in celebration of a teammate’s success?
When you’re caught up, you shut Slack to attenuate distractions and head into the queue. You set your self to Accessible and get routed conversations one after the other. Some are chats with YNABers, and others emails. Some are stay, some asynchronous. Some are new and a few are ongoing conversations. You reply with care to every one, otherwise you cross it alongside to specialists. When a query is sophisticated otherwise you really feel uncertain, you understand a educated workforce is there to help you.
As you’re employed within the queue, you drink loads of water and take breaks. After your first stretch break, you start to see replies from of us you wrote to earlier in your shift. You chat stay with them and wrap up conversations with open points. As you go, you get a lot of thanks from YNABers whose lives you’re impacting for the higher.
Outdoors of the queue, you analysis our information base and advertising web site to stage up your studying. You discuss what you found throughout an impromptu hangout with teammates. And, you share current trip pics! (So enjoyable!)
In the present day you even have your weekly one-on-one assembly together with your supervisor. You hop on a video name along with her and may’t wait to speak a couple of new podcast you’re obsessive about! After catching up, you test in in your objectives and get teaching on tough conversations.
Earlier than you understand it your work day is over! You say goodbye to your workforce in Slack, change your Slack standing, and do some fast planning for tomorrow. Happy, you shut your laptop computer and transfer on with the remainder of your day.
Find out how to Apply
- Apply under by 11:59pm ET on Saturday September 30, 2023.
- Connect a PDF cowl letter. In your cowl letter, please:
- Introduce your self and clarify why you’d be an excellent match. (Please restrict this to 1 web page at most.)
- Then, on a brand new web page, please reply these questions:
- What attracted you to this place? (This isn’t about what attracted you to the software program.)
- What’s your secret to nice buyer help?
- Inform us a couple of time you needed to be taught one thing new to excel at your job.
- Have you ever ever made a mistake in dealing with a buyer situation? What did you be taught?
- What hours of the day give you the results you want? What days of the week are off limits?
- We want seasonal staff who can work from November 6, 2023 by mid-February 2024. Do you will have any time without work wants throughout this era?
- Connect a PDF resume.
- Although we all know it’s customary in some areas, we’d desire it if you happen to didn’t share a headshot anyplace in your software supplies. Thanks!
We’ll ship you a affirmation electronic mail when you apply. Please add that electronic mail handle to your protected sender record to make sure future emails from us come by. (When you don’t obtain it, test your promotions inbox, junk folder, or any filters you could have arrange.)
Our objective is to make the recruitment and hiring course of as accessible as attainable. If we can assist you with an accessibility want, electronic mail us at [email protected] and point out within the topic line that you just’re making use of for the Seasonal Buyer Help position. (Please be aware that we are able to solely reply to messages associated to lodging.)
We’re excited to listen to from you!
P.S. Please remember that whereas we’ve traditionally stored a gaggle of seasonal help specialists past the preliminary seasonal time interval, this yr we don’t intend to transform any short-term contracts into everlasting ones. You may anticipate this position to final a most of 16 weeks.
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