[ad_1]
To make sure that our employees and processes are performing to the very best customary, we repeatedly monitor life insurance coverage candidates’ satisfaction survey outcomes and client enter. This suggestions helps reveal areas of the life insurance coverage software course of that affect customers’ opinions probably the most. With greater than 23,000 responses to our client satisfaction survey final yr, the beneath developments rose to the floor.
Skilled employees
Our survey discovered that 98% of respondents reported that “the examiner was courteous {and professional}.” As well as, 95% of appointments had been on-time.
“My examiner was OUTSTANDING. She was immediate, courteous {and professional} always, participating and had the very best angle. I used to be completely impressed. She made the expertise a pleasing one. ExamOne could be very lucky to have her as a consultant of your organization.” – Life insurance coverage applicant
Comfort
Greater than 50% of candidates selected both an workplace location or at-home assortment stated they select the placement as a result of “most handy place for me”.
“The particular person doing my examination was courteous {and professional} earlier than and throughout the examination course of. I used to be contacted 24 hours upfront. She instructed me on what I have to have and what I have to do for the examination. I used to be additionally offered data to me on accessing my outcomes and the steps taken via the examination.” – Life insurance coverage applicant
Ease of scheduling
“The corporate made it simple for me to schedule my appointment at a time that was handy for me.” The survey launched this new query final yr that measures how a lot effort candidates put in to scheduling their paramed examination. This rating is named a Buyer Effort Rating (CES) with a 1-7 rating – 1 being not simple and seven being very simple.
We’re averaging a 6.6 on the 7-point scale, that means that customers discover scheduling an appointment very simple.
Total satisfaction
Nearly all of respondents are glad with their ExamOne expertise. ExamOne’s Buyer Satisfaction (CSAT) rating in 2022 was 93% (on a scale of 100). Whereas CSAT scores fluctuate by business, a very good rating will usually fall between 75% and 85%.
In accordance with the American Buyer Satisfaction Index, a company that benchmarks buyer expertise throughout industries, the life insurance coverage business common CSAT is 78%.
“I beloved the way in which all take a look at outcomes are defined.The typical particular person doesn’t know what every take a look at is for. It’s so simple to know. Thanks for this expertise” – Life insurance coverage applicant
The monetary safety and safety for households that life insurance coverage offers is a vital aim that ExamOne helps. We offer customers with skilled employees, comfort of screening places choices, and ease of scheduling to assist be certain that coverage completion will not be stalled or hindered.
To seek out out extra about how we assist guarantee a optimistic life insurance coverage applicant expertise with schooling and sources, go to MyExamOne.com.
[ad_2]
