USAA faucets chief transformation officer

USAA has appointed Tom Troy (pictured above) as chief transformation officer. 

Troy will formally assume his function at USAA on September 25, reporting to Wayne Peacock, USAA CEO. 

Within the newly established place, Troy will lead USAA’s transformation endeavors and oversee the company growth crew.

Earlier than becoming a member of USAA, Troy was president and CEO at CSAA Insurance coverage Group for 4 years. He helped rework CSAA’s strategy to product administration, expertise utilization, and repair supply. 

Below his management, the corporate returned to profitability, expanded its enterprise operations, and maintained constantly excessive ranges of customer support, all whereas navigating the challenges of the pandemic. 

Earlier than his function at CSAA, Troy was an EVP at Allstate, overseeing a multi-billion-dollar portfolio encompassing the insurer’s non-Allstate manufacturers, together with Esurance, Ivantage, Embody, and enterprise insurance coverage. He additionally held numerous EVP positions at Liberty Mutual and performed key management roles at Safeco Insurance coverage. 

Troy is an lively participant within the trade and his neighborhood, having served as a board member of the American Property Casualty Insurance coverage Affiliation, Bay Space Council, and the California Chamber of Commerce.

He holds a grasp’s diploma in enterprise administration from Seattle College, a bachelor’s diploma from the College of Washington, and the CPCU designation from The Institutes. 

“USAA is making important investments to rework our capabilities, processes, infrastructure, and the way in which we work to make sure we’re ready to satisfy our members’ wants immediately and into the longer term,” USAA president and CEO Wayne Peacock stated. 

“Tom is a confirmed enterprise chief with a deep household historical past of army service, enabling him to serve our members with empathy and information our future-focused initiatives with excellence.” 

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