We’re Hiring: Humbly Assured Seasonal Buyer Assist Specialist

About Us and Why We’re Hiring

We construct “You Want a Finances,” the most effective budgeting software program round. (However individuals within the know name us YNAB, which is pronounced “why-nab”). For greater than a decade, individuals have been shopping for YNAB after which telling their associates what a distinction it has made of their lives. Google us, or learn a few of our opinions on the app retailer, and also you’ll see what we imply. We love constructing one thing that actually adjustments individuals’s lives, and we’ve got a powerful (if we do say so ourselves) ecosystem of apps, stay courses, and stellar help.

As we wind down 2022 and put together for the brand new 12 months, we’re on the lookout for tech-savvy, pleasant, Seasonal Buyer Assist Specialists. This can be a non permanent, part-time (23-27 hours per week), distant place starting in early November 2022 and going via mid-February 2023. When you’re a YNAB person already (or keen to be taught!) and are recognized for being useful, affected person, and superior, we need to hear from you!

Now we have one overarching requirement in the case of becoming a member of our workforce—even briefly: our Core Values have to actually click on with you. When you’re nodding emphatically whereas studying it, you’ll most likely match proper in!

Different necessities:

• Understanding of, or willingness to be taught, YNAB.
• Tech-savvy. We’re not saying you must know C++, however navigating a number of packages directly and troubleshooting technical points shouldn’t scare you
• Glorious written English
• Out there to work 23-27 hours per week, with shifts between 4 and eight hours (together with a Saturday or Sunday)

Extra about our ideally suited Seasonal Assist Rep…

January is our busiest time of the 12 months! We obtain 1000’s of messages from outdated and new YNABers alike who need to begin off the 12 months on the best foot. We would like you to hitch our devoted help workforce to assist us reply every of those messages in a pleasant and well timed method.

You can be the face of YNAB. We’ll prepare you to reply the most typical questions our customers have so that you’ll be capable of make a distinction out of your very first shift.

You gained’t thoughts answering the identical query a number of occasions in the identical shift, as a result of it’s a unique buyer every time—one other likelihood to make somebody’s day.

You’re additionally in a position to change gears comparatively shortly. It’s possible you’ll reply a number of bank card questions in a row, then effortlessly swap to a direct import subject if you come throughout it.

You handle to exceed expectations even if you ship a unique reply than the client hoped for.

that pace of response is extraordinarily vital, however you may stroll that high quality line between pace and accuracy. You’re a grasp of being direct and pleasant inside the similar sentence.

You’re a workforce participant. that your efficiency impacts the workforce as a complete, and are consistently striving to make your self, and thus the workforce, higher.

You love taking that one little further step past what’s anticipated. You’re artistic in that means.

Who You’d Be Working With:

Natalie & Renae are on our help onboarding workforce and will likely be your managers throughout your time at YNAB. They’ve the unimaginable privilege of strolling you thru all of the ins and outs of YNAB help. Together with your complete onboarding workforce, they’re excited to be proper there with you as you’re employed within the queue. You’ll have many alternatives to ask questions, get suggestions and obtain loads of digital high-fives.

Your workforce of fellow seasonal help reps will probably be among the greatest individuals you’ve ever labored with. It’s possible you’ll be unfold over the globe, however you’ll come collectively in your Slack (our inside communication platform) channels for a fast hey earlier than hopping into the queue.

A Day within the Life:

You’re sometimes scheduled for a 5 hour shift, however issues are busy within the queue this week and you’ve got some flexibility in your schedule, so that you provided to work six hours at present. That further hour means much more customers you get to thrill along with your responses.

You begin your shift by checking for any latest updates and bulletins. As soon as caught up there, you shut Slack to attenuate distractions as you head into the queue.

Your first cease is your follow-ups. You had yesterday off, so your teammates took care of most of them, however there are a number of that got here in earlier this morning—together with some from customers letting you understand your final responses solved their points completely, so your day is off to an important begin!

Then, new conversations will likely be routed to you and also you’ll reply to every one. You’re usually stunned by the complexity of the questions you see, however you’re excited for the problem each brings. And you understand you may hand off those past your degree, and plan for a while out of the queue to fill in these data gaps.

Right this moment you’ve your one-to-one assembly along with your supervisor, so that you pop in your headphones and hop on a video name to speak about your metrics, objectives, and a few tough conversations you need a second opinion on.

Earlier than you understand it your work day is over, so that you say goodbye to your workforce in Slack, change your Slack standing, and shortly scan your process listing and calendar for tomorrow. Happy with the day’s work, you shut your laptop computer and transfer on with the remainder of your day.

You’re who we’re on the lookout for if you happen to:

• Are a wonderful self-manager and may meet the efficiency expectations set by your supervisor.
• Can decide to a set schedule of 23-27 hours per week, with shifts between 4 and eight hours (together with a Saturday or Sunday)
• Worth excellence and steady enchancment. On the similar time.
• Have wonderful written English.
• Perceive how each help response is an expression of the YNAB tradition and model.
• Are thought of a stellar communicator.
• Love brightening somebody’s day.
• Can tactfully ship troublesome information and get a thanks for it. You’re that good.
• Take pleasure in rolling with the punches and making an attempt stuff you haven’t ever achieved earlier than.
• Aren’t afraid to ask questions and are available to each 1:1 with subjects to debate.
• Are wildly productive and impartial, however a team-player at coronary heart.
• Have a dependable laptop computer or laptop for work (a pill or Chromebook gained’t fairly minimize it for among the packages we use).

Bonus Factors:

• You already use and love YNAB.
• You have got Buyer Assist expertise.
• You can be found to work someday between 4pm and 10pm UTC.

Pay for this seasonal place will likely be $18 USD per hour

YNAB is an equal alternative employer. We consider variety of backgrounds, beliefs, skills, and experiences to be vital to our success and are obsessed with making a welcoming, supportive, and collaborative surroundings for all staff. All are inspired to use as we proceed to develop a wise, hard-working, and numerous workforce who love working collectively to construct one thing that issues.

Methods to Apply

Please notice that whereas YNAB is totally distant, as a result of this explicit function is a short-term, non permanent place, you could both stay outdoors the U.S. or stay in one of many following states:  Arizona, Arkansas, California,  Colorado, Connecticut, District of Columbia, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Montana, Nevada, New Hampshire, New Jersey, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, Tennessee, Texas, Utah, Vermont, Virginia, Washington, Wisconsin. We’re additionally not in a position to rent in the UK for this function.

• Write a canopy letter (connected as a PDF) introducing your self explaining why this place pursuits you and why you’d be an important match. Cowl letters are supposed to promote, so promote us!
• On a separate web page of your cowl letter, reply the next questions (with every response being a few paragraph in size):

1. What’s your secret to nice buyer help?
2. What excites you most about this place?  
3. Inform us a few time if you needed to be taught one thing new to excel at your job.
4. What hours of the day give you the results you want? What days of the week are off limits?
5. As talked about, we’d like seasonal staff who can work from early November (November 7, to be actual) via mid-February, please tell us when you’ve got any break day wants throughout this time.

• Connect your resume as a PDF.
• Deadline for functions is 11:59pm ET on October 1, 2022. Agency. It’s an actual deadline.

We will’t wait to listen to from you!

P.S. We’ll ship you a affirmation electronic mail when you apply. Please add that electronic mail to your protected sender listing, to make sure that future emails come via. (When you don’t obtain it, please examine your promotions inbox, junk folder, or any filters you could have arrange.)

P.P.S. Please remember that whereas we’ve traditionally stored a bunch of seasonal help specialists past the preliminary seasonal time interval, this 12 months we don’t intend to transform any non permanent contracts into everlasting ones. You possibly can count on this function to final now not than 16 weeks.

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